Exchanges and Returns
You can change your jewelry up to 30 days return after purchase. The return process is as follows:
1. Send an email to email@example.com and state your name, order number and which product you want to return. This way we know that we can expect your order to be returned. Also make sure that you state your name and order number on the package itself! We cannot process your return without this information.
2. Send the product in the original packaging and preferably also in the original shipping box (or a comparable sturdy packaging) to the following address:
9727 EH Groningen
The shipping costs are at your own expense. You can send your package with enough stamps via the usual postal service, but preferably send your return package as letterbox package with track and trace back. Then you can track the package and know for sure that it will return properly.
4. When we have received your package, you will receive an email from us. We check the jewelry when we receive it. If we see that the jewelry is damaged or worn, we may apply a reduction in the refund.
5. If we have received the jewelry in good order, you will receive the amount back into your account within 10 days. You will also get your original shipping costs back if you return the entire order.
Please note: Earrings cannot be returned due to hygiene reasons.
If you want to exchange a ring in a different size, please indicate this with your return. Also indicate which size you want. Unfortunately, it is not possible to exchange for another product.